Casoo Casino
EN My Account Open Account
Reach us

Get Casoo Casino answers without guessing who to ask

Live chat, e-mail and phone reach Casoo Casino support 24 hours a day, 7 days a week, with answers from real people, never a script.

Talk to support Find a Game
Rated by 10,727 verified players 4.9 / 5 · 10,727
Casoo Casino channels

Your question needs a human, not a menu

Can someone answer me now?

Chat suits anything urgent, like a stuck withdrawal or a bet you do not recognise, and a person typically replies within one minute, at any hour.

Start chat

Where do I send my screenshots?

Writing gives you room to explain and attach screenshots, reaching [email protected], and a reply usually arrives inside twenty-four hours.

Write

Can I speak to a person?

Calling +61 2 9775 5399 in AEST puts you with a person in about five minutes, which helps when a payment or login problem needs sorting step by step.

Call
You are in Australia

Support shaped around Australian players

Nothing about this support desk changes because of where you live, so the details below stay the same.

Phone in Australia
+61 2 9775 5399
Time zone
AEST
Languages
English, German, Finnish, Norwegian
Supervisory authority
Malta Gaming Authority
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Three steps to a ruling
1

Casoo Casino complaint mailbox

Describe the issue to support at [email protected] and keep every reply in the thread; the team reads the history before deciding anything about your case.

2

Casoo Casino second look

Still unhappy with that outcome, you ask for an internal review; a second person rechecks the account records and answers you in writing with the decision.

3

Regulator only after our reply

After the internal review closes, the matter can go to the Malta Gaming Authority; before that stage, the regulator expects the casino to have answered you first.

Straight to the team

Which address reaches the right team?

This block removes the worry that your message lands in a queue where nobody owns it.

General support and account help
Document checks and verification
Deposits and withdrawals
Complaints and escalations
Personal data and privacy requests
Business and partnerships
An answer today

Tell us what is stuck and we start

Starting a chat gets you the fastest reply, so a stuck withdrawal or login problem rarely waits past a minute.

Open the Hub
Firm footing for your account

Casoo Casino, the company holding the licence

Reading this leaves you certain which company runs the site and who supervises it.

Legal name
Casoo Casino Ltd.
Company number
C-76222 (Malta)
Registered address
Spinola Road, Msida
Regulator
Malta Gaming Authority
Licence number
MGA/B2C/071/2020
E-mail address
Before you ask

You are stuck, so start with these answers

MGA Licensed Operator Tri-Body Certified Fair 7-Minute Withdrawals
01Can I speak to support in a language other than English?+
Yes, you can. Our care team replies in English, German, Finnish and Norwegian, so write in whichever of those feels easiest for you. Anything sent in another language may take longer to answer.
02Can I close my Casoo Casino account for good?+
Yes, you can. Ask live chat or e-mail and the account is closed once any balance is settled. Keep in mind that only one account per player is allowed, so a closed account cannot simply be replaced.
03What if I need help at night or on a weekend?+
What if it is three in the morning on a public holiday? Live chat is still there, every hour of every day, and e-mail keeps arriving in the queue. Phone calls are answered around the clock too, so no hour is a closed door.
04What happens when support needs to find my account?+
When you start a chat, the agent asks for your registered e-mail address and, if needed, the last four digits of a payment method. Your password is never requested, and anyone who asks for it is not us.
05When did Casoo Casino get its licence and from whom?+
When you check who runs this site, you will find Casoo Casino Ltd. licensed by the Malta Gaming Authority under MGA/B2C/071/2020. That licence is why complaints can escalate beyond us if we cannot resolve them.
06What if my documents are still pending after a day?+
What if the checks feel slow? Document review usually finishes within twenty-one hours, counted as one working block once all three items arrive: proof of identity, proof of address and payment method confirmation. Sending clear photos on the first try avoids a second round.
Answer times

How long a reply takes, day or night

Reading this leaves you knowing which channel answers fastest in Australian time.

Chat opening times
24 hours a day, 7 days a week
Chat first reply
1 minute
E-mail address
E-mail reply
24 hours
Phone number
+61 2 9775 5399
Phone waiting time
5 minutes
Time zone used
AEST
Five things to gather
1

Your registered e-mail address

2

Account number or player ID

3

The date of the last problem

4

Amount and payment method used

5

Screenshots of any error message