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Five tools, one account

Set Your Casoo Casino Limits Before You Play

Casoo Casino is for players aged 18+, and every account holds deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a limit
Where to turn

What Should You Know Before You Play?

These five lines answer the questions players ask most about limits, exclusion and who to call.

Minimum age
18+
Regulator and licence
Malta Gaming Authority, MGA/B2C/071/2020
National register
BetStop
National Gambling Helpline
1800 858 858
Limits and exclusion questions
What you can switch on

Limits That Fit the Way You Play

Which controls exist, and where they live, so nothing is left to guesswork.

Set it before you start

A cap on how much you pay in sits in your account and applies from the moment you set it. Switch it on before your first session, not after a heavy one.

Choose it while calm

A ceiling on net losses over a chosen period stops a bad evening from following you into the week. Choose it while you are calm.

An evening or a night?

A quiet signal appears after the session length you have picked, so an evening does not quietly turn into a night. Turn it on for any session you plan.

A pause, not an ending

A short break steps you away from the account, and the balance stays where you left it. Take one whenever play stops feeling like entertainment.

Close it properly

A full closure of play across your account for a period you choose, with no access to games while it runs. Reach for it when a break no longer feels like enough.
Four short steps
1

Where do the controls sit?

Open your profile menu from the lobby and look for the responsible gambling or limits section, where all five controls sit together.

2

A calmer evening

Choose which control you want: a cap on deposits, a cap on losses, a session reminder, a pause or an exclusion.

3

The period it covers

Pick the period the limit covers, and decide the figure while you are not playing rather than in the middle of a session.

4

Read it back

Save the change, then reopen the limits page and read it back, so you know the setting is active on the account.

Protection You Choose

Choose Between a Short Break and a Long Stop

The Week You Need Off. Your account holds a cooling-off period for a break of days, set from the profile menu, and play stays closed while it runs. A pause keeps the account and its balance in place, so nothing is lost by stepping aside.

Can I Open It Again Soon? Self-exclusion in the casino account closes access for months rather than hours, and it cannot be undone early. Starting it takes one confirmation in the profile, and the account stays shut until the period finishes.

Before BetStop and After It. BetStop is the national register, run by the Australian Government through ACMA, with a minimum of 3 months and up to lifetime. You apply at betstop.gov.au in about 5 minutes, optionally nominating a support person, and registered people cannot bet or open accounts. betstop.gov.au

Free Help, No Judgement

Who Do You Call When It Stops Being Fun?

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day of the year, with free chat, email counselling and self-help tools for players and for relatives. Local services can be found through the same line. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, where people who gamble and their relatives sit with others facing the same evenings. Meetings are reached through the organisation's own listing. gaaustralia.org.au

National Debt Helpline

National Debt Helpline gives free financial counselling for gambling debt, taking calls on weekdays between 9:30 and 16:30, and helps players and relatives plan a way through what is owed. ndh.org.au

Checking the controls

Before you set one, after you need one

01Can I set a deposit limit from my phone instead?+
Yes. The mobile version of the site keeps the same account section, so you can open Profile and choose limits without a computer. Whatever you save applies to the account, not to the device you used.
02Where can a family member get advice about someone else's play?+
Ring the National Gambling Helpline on 1800 858 858, which takes calls from relatives as well as players at any hour. Its counsellors also offer free online chat and can point you to local services in Australia.
03How do I know play has stopped being fun for me?+
Watch for chasing losses, hiding deposits or playing past the time you meant to. When that happens, set a deposit or loss limit before the next session rather than after a bad night. A cooling-off period gives you room to think it over.
04What if I want my Casoo account closed completely?+
Write to [email protected] from your registered email address and ask for closure. Support will confirm once the account is shut, and no further deposits or play will be taken on it.
05Can I end a self-exclusion before the period I picked?+
No. A self-exclusion runs for the whole period you chose when you set it, and it cannot be cut short. Choose the length while you feel calm, because the decision holds once it is saved.
06What changes in my account during a short pause?+
A cooling-off period keeps your account and history in place while blocking play and deposits for the time you selected. Play opens again by itself when that period runs out, with no request needed from you.