Cleared for Payouts

Wondering Why Casoo Casino Asks for Your Documents?

Casoo Casino Ltd. runs this identity check because its Malta licence requires it, and the review usually takes about 21 hours.

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Right Before Your Payout

Know Who Checks You and How Fast

Skim the table below and you will know who reviews your file and when.

Reviewing company

Casoo Casino Ltd.

Regulator and licence

Malta Gaming Authority, MGA/B2C/071/2020

Typical review time

21 hours

Needed by

your first withdrawal

Verification questions

[email protected]

Minimum age

18+

Cleared on the First Try

Sharp and Glare-Free

Photograph your identity document flat on a table in daylight. Check that all four corners sit inside the frame and no glare hides the photo or the printed numbers.

Address Copy That Matches

Send a recent bill or bank statement showing your name and your home address. It has to match the details on your Casoo Casino profile, so check the spelling before it leaves your hand.

Hide What Isn't Checked

Show the payment method you used, with your name and the last digits visible. Cover anything you would rather keep private, since only the ownership needs to be clear.

From Sent to Approved

Send the file, then let the team work. A typical review takes 21 hours, so keep an eye on your inbox and answer any follow-up question as soon as it lands.

Papers That Pass

Match Each Paper to What It Confirms

This list settles which file covers each point the team has to confirm.

Proof of identity

That you are who you say

Photo page, all corners visible

Proof of address

Where you actually live

Your name, address, dated recently

Payment method confirmation

That the account is yours

Your name and last digits

Proof of identity selfie

That nobody else is applying

Your face beside the open document

Pass On The Retry

Read This Before You Resend It

Check these four slip-ups, then resend a file that clears the reviewer straight away.

Is My Bill Too Old?

A utility bill dated months back shows who lived where long ago, so reviewers ask for something issued in the last few weeks instead. Request a current statement from your provider; Send the latest month you have

Pass With A Current ID

An expired passport or licence no longer proves who holds the account today, so the reviewer cannot connect the person in front of them to the file. Renew the document before uploading; Upload the renewed card once it arrives

Shoot The Whole Page

A corner folded over, a finger across the photo or a camera flash blurring the number leaves the reviewer unable to read what matters. Lay the document flat on a table; Photograph it in daylight, no flash

Original Always Beats Edited

Snipping one page out of a statement or touching up a scan breaks the audit trail, so the file is refused even though the details are correct. Upload the untouched original file; Retake the photo rather than edit it

Say It Once Clearly

Routine Check, Not An Accusation

Casoo Casino Ltd. holds licence MGA/B2C/071/2020 from the Malta Gaming Authority, and that licence obliges us to know where funds on deposit come from. The source of funds review is a routine AML requirement, never a suggestion of wrongdoing

Send whichever of these applies to your situation, not all of them at once.

Recent payslips from your employer
Bank statement showing salary credits
Tax assessment notice
Sale contract for property
Pension or benefit award letter

Three Moments

Prepare For Your First Payout

Cashing out for the first time brings the full identity and address review, since the licence requires a cleared file before any money leaves the account.

Add A Card, Add A Check

Adding a fresh wallet or card prompts confirmation of that method, because the account details have to match whoever owns the account.

Details That Fail To Match

A different spelling or a maiden name on one paper against your profile invites a second look, so matching records close the question fast.

Before your first cash-out

Wondering what happens with your uploads?

01When will Casoo ask me for my documents?+

Your file has to be complete before your first withdrawal goes out, and that is the latest point. The casino may also ask at registration or after your first deposit, so have the papers ready early.

02Which regulator licenses Casoo Casino?+

Yes, the site runs under the Malta Gaming Authority, licence number MGA/B2C/071/2020, held by Casoo Casino Ltd. That licence is what makes the identity and AML checks a duty rather than a choice.

03Can I send my ID straight from my mobile?+

Yes, a photo taken on your phone is accepted as long as all four corners are visible and the text stays sharp. Skip the flash and lay the card on a plain, dark surface so nothing glares.

04What happens if my proof of address gets rejected?+

You get a note saying what went wrong, and one clear upload fixes most cases. Send a fresh copy from the last three months, or write to [email protected] and the team will name the exact issue.

05Is my ID safe once I upload it?+

Yes, everything travels over 128-bit SSL encryption and stays in your file, used for the check alone. Only the people running the review see it, and your privacy questions go to [email protected].

06Will the same papers be needed a second time?+

Usually not, because an approved file stands as long as your details stay the same. A new address, a different payment method or a routine review can bring one request back later.

Before Your Payout

Verify Now and Cash Out Without Delay

A verified Casoo Casino account moves your withdrawals straight through, while an unfinished check holds the payout back.

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